Terms and Conditions

Please read terms and conditions (T&Cs) before making a payment. Your booking is confirmation of a binding contract with these terms. Please ask if anything isn’t clear.

View printable Risk Assessment

Provider: Wild Walks South West (WWSW). Client: Individual/s or group paying for services. Event/walk/course: Terms are used interchangeably, referring to service you have paid for. Notes for Agents: It is your responsibility to ensure clients you represent understand T&Cs. Failure to do will be the liability of the agent and not the provider .

Your place is reserved when either;

• Full payment is received (public courses)
• A 50% deposit is required for private/bespoke events, or full payment if less than 4 weeks away. Where relevant, the final payment is due 4 weeks before the event.

• Client agree to being physically able to participate and give full details of health, learning, dietary needs
• Clients are expected to arrive on time. Provider will wait up to 10 minutes for late arrivals, please contact provider if you know you are going to be late, though please note some venue have limited phone reception
• Client are aware of risk of outdoor/wild food, acknowledging every care is taken to avoid risks and injuries
• Clients take full responsibility for their own well-being on events, knowingly and voluntarily
• No liability is taken for clients’ personal belongings, unless due to provider’s negligence
• Client to seek medical advice where appropriate. Provider is not qualified to give medical advice
• Client always listens to and adheres to reasonable instructions by the provider
• All children and dogs are sole responsibility and should be under the control of carer/owner.
• Client to arrive prepared (what to bring), understanding events go ahead in all weather, unless dangerous
• All events are described on website calendar. Provider cannot be held responsible if client isn’t happy with event content despite it’s accurate description. 

There may be occasions when the provider, through no fault of their own, is forced to postpone, alter or cancel an event in advance or at very short notice. These circumstances include; unviable booking numbers, dangerous weather, illness, transport cancellations, natural disasters or other unforeseen circumstances. If an event is cancelled the client can change to another date (within 12 months) or receive a full refund. 

Refunds are only available if an event is cancelled or postponed by the provider. You are welcome to give or sell your place to someone else.

If for any reason you are unable to attend your booked event you can transfer to another course if more than 2 weeks before the event yourself, through the website. If less than 2 weeks before the event we regret transfers are not possible. You are welcome to give or sell your place to someone else, though please ensure they understand the terms and the provider has their contact details.

Vouchers are valid for 12 months, please check website calendar for availability, early booking is advised. It is your responsibility to redeem your voucher within the time limit. Voucher extensions are not available.

• Provider is not held by contract to provide an event until the full amount is received
• All descriptions of events are intended as a guide-line only and may be modified as if needed.
• Provider will provide general information about wild food and are not responsible for specific health information which is the area of a Medical Herbalist, GP or Health Professional.
• Provider may remove any participant from an event if their behaviour is deemed inappropriate on abusive
• Where possible, all events are risk assessed in advance. If client has chosen the venue, they may be asked to risk assess the site beforehand or in situ.

In the unlikely event that a client has cause for complaint, the complaint should be made to the provider during the event in order that corrective action can, if necessary and possible, be taken. The client acknowledges it is unreasonable to take no action during an event but complain later. However, should a problem not be resolved, complaint should be made in writing within 28 days of the relevant event. To the extent permitted in law the provider will not be liable in respect of claims first intimated later than 28 days from the close of relevant event.

a) The provider only accepts liability for physical injury to a client that is shown to result from negligence on the part of the provider.

b) The client acknowledges that other loss, damage and expense (including, without limitation to; loss of money, loss or damage to clothes and possessions, losses arising from event cancellation) is not the responsibility of the provider and that the provider’s liability is limited accordingly.

Public Liability Insurance is held by the provider to the amount of £2million, any claims should therefore be limited to this amount. A copy of the P.L document can be seen on request. The client is strongly advised to take out personal insurance of the type available to holiday makers, to cover the risks ordinarily covered by such policies, including personal injury, loss of belongings and money and cancellation.

Your event offers an introductory insight into wild foods available to you.. No responsibility can be taken for participants’ future foraging carried out after and away from the provider’s supervision. It is advisable that all future foraging is supervised by a suitable professional, or else at the client’s own risk. All materials supplied (images and written information) is meant as a guide only, and cannot be used as a substitute for professional on-site supervision. Only pick a plant if you are 100% certain of its identification and use, for more guidelines on foraging see; environmental policy.